🔒 Updated: January 2026

Privacy Policy 100win — Protection of Your Personal Data

Your privacy is more than a legal obligation to us — it is a moral responsibility we take seriously. Understand exactly how 100win collects, uses, and protects your personal data at all times.

🔐
256-bit SSL Encryption

All data is transmitted through secure connections that cannot be intercepted.

🚫
No Data Selling

Your personal data is never sold or shared for marketing purposes.

👁️
Full Right of Access

You have the right to review, amend, or request deletion of your data.

📋
Full Compliance

Our operations comply with internationally recognized data protection standards.

Our Commitment to Your Privacy

Every data protection measure at 100win is designed with one goal — ensuring your personal information remains safe, controlled, and used only for purposes you have consented to.

🔒
End-to-End Data Encryption

All information you submit to the 100win platform — whether during login, deposit, or profile updates — is protected by 256-bit SSL encryption, the same standard used by leading banking institutions worldwide.

🗄️
Secure Data Storage

Member personal data is stored on servers protected by multi-layered firewalls, role-based access controls, and continuous 24/7 security monitoring without interruption.

Transparent & Secure KYC

Our identity verification (KYC) process is conducted entirely within a secure environment. Documents you submit are used solely for verification purposes and are not retained longer than necessary.

🚫
No Data Sharing Without Consent

100win never sells, rents, or shares your personal data with any third party for marketing or advertising purposes without your explicit prior consent.

👤
Data Control in Your Hands

You have the full right to review, amend, or request deletion of your personal data. All requests will be processed within 14 business days through our support team.

🍪
Transparent Cookie Management

We use cookies only to enhance your user experience — such as saving language preferences and login sessions. No third-party cookies for commercial tracking are permitted without notification.

Important Note: This Privacy Policy applies to all users of the 100win platform, including the website and mobile app. By continuing to use our services, you confirm that you have read and fully understood this policy.

1

Types of Personal Data We Collect

When you register and use the 100win platform, we collect several categories of information to enable us to provide a safe, efficient, and personalised service. This data collection is carried out transparently and only for legitimate purposes.

Data Category Example Information Primary Purpose
Identity Information Full name, date of birth, gender, ID number Account registration & KYC verification
Contact Information Phone number, email address Account communications & security notices
Financial Information Bank account number, bank name, e-wallet details Deposit & withdrawal processing
Usage Data Betting records, login history, game preferences Service & support improvements
Technical Data IP address, device type, browser version, OS Account security & fraud detection

We never collect information beyond what is necessary for the stated purpose. The "minimum data collection" principle is applied to every process at 100win.

2

How We Use Your Data

Every piece of information you provide to us is used for a clear and limited purpose. Here is how we use your personal data in the day-to-day operations of the 100win platform:

  • Account Management: Creating, verifying, and maintaining your account so you can seamlessly access all platform features.
  • Transaction Processing: Verifying and completing all deposits and withdrawals securely through our integrated payment system.
  • Security & Fraud Prevention: Monitoring suspicious activity, verifying identity, and protecting your account from unauthorized access.
  • Service Communications: Sending you account-related notices, security updates, transaction confirmations, and relevant promotional information.
  • Platform Improvements: Analyzing usage patterns in aggregate (not individually) to improve user experience, platform performance, and game offerings.
  • Legal Compliance: Fulfilling the reporting and verification obligations required by relevant authorities for anti-money laundering (AML) compliance.

We do not use your data to make automated decisions that significantly affect you without any human review. Any significant account-related decisions will involve a manual assessment by our team.

3

Data Sharing with Third Parties

100win does not sell your personal data to any party. However, in operating the platform, we may need to share certain information with the following parties under strictly limited circumstances:

  • Payment Providers: DuitNow, FPX, Touch 'n Go, Boost, and GrabPay receive only the transaction information necessary solely to process your payment.
  • KYC Verification Service Providers: The third-party identity verification platform we use receives a copy of your KYC documents only during the verification process.
  • Relevant Authorities: When required by law, court order, or a valid request from law enforcement authorities, we may be required to disclose the necessary information.
  • Technical Infrastructure Providers: Cloud service providers and server hosts that help operate our platform have limited access only to the data required for technical operations.

All third parties working with 100win are bound by strict confidentiality agreements and may only use your data for the purposes specified in those agreements.

4

Data Storage & Security Measures

Your data security is the absolute top priority for 100win. We continuously invest in the latest security infrastructure to ensure your information is always protected against any cyber threat.

  • All data is stored in data centres protected by military-grade AES-256 encryption.
  • Role-based access control (RBAC) ensures that only authorized staff can access sensitive data, and every access is automatically logged.
  • Intrusion detection systems (IDS) and multi-layered firewalls monitor all inbound and outbound traffic 24 hours a day, 7 days a week.
  • Penetration testing is conducted regularly by independent security experts to identify and patch vulnerabilities before they can be exploited.
  • Encrypted data backups are performed daily and stored at geographically separate locations to ensure continuity of service.

Data Retention Period: Active account data is retained for the duration your account remains active. Following account termination, basic data is retained for 5 years for legal compliance purposes before being securely deleted. Financial transaction data is retained for 7 years in line with financial reporting requirements.

5

Your Rights Regarding Personal Data

As a 100win member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights in a prompt and straightforward manner:

👁️
Right of Access

You may request a copy of all personal data we hold about you at any time.

✏️
Right to Rectification

You have the right to request correction of any inaccurate or incomplete data.

🗑️
Right to Erasure

You may request deletion of your data subject to applicable legal obligations.

⏸️
Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances.

📦
Right to Data Portability

You may request your data in a structured, machine-readable format for portability.

🚫
Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact our support team via 24/7 Live Chat. Requests will be processed within 14 business days. In complex cases, this period may be extended up to 30 days with prior notice to you.

6

Cookies & Tracking Technologies

The 100win platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below is a clear explanation of the cookies we use:

  • Essential Cookies (Required): Required for core platform functions such as login session verification, account security, and page navigation. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform — which pages are visited most, page load times, and any technical errors that occur. All data is collected in aggregate and anonymously.
  • Functional Cookies: Saving your personal preferences such as language settings and display options so you do not have to reconfigure them each time you log in.

We do not use third-party cookies for advertising or cross-site tracking purposes. You can manage your cookie preferences through your browser settings, though this may affect certain platform features.

7

Children's Privacy & Age Restrictions

The 100win platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

During the registration process, age is verified through the information provided and the KYC process. If we discover that data has been collected from a person under 18 years of age without our knowledge, the account will be terminated immediately and all related data will be permanently deleted within 48 hours.

Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately via 24/7 Live Chat.

8

Amendments to This Privacy Policy

100win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements.

  • Any significant changes will be communicated to you via an in-platform notice or email to your registered address at least 7 days before taking effect.
  • The "Updated" date at the top of this page will always reflect the latest version of this policy.
  • Your continued use of the 100win platform after a policy change takes effect constitutes your acceptance of the updated version.

We encourage you to review this page periodically. This current version takes effect from 1 January 2026 and supersedes all previous versions.

9

Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through multiple channels:

  • Live Chat 24/7: The fastest way to get an immediate response from our experienced support team.
  • Support Email: [email protected] — for enquiries requiring documentation or more detailed clarification.
  • FAQ Page: Visit FAQ page for answers to the most frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, the processing period is up to 14 business days as stated in section 5 above.

Why Privacy Matters to 100win?

In the fast-growing world of online entertainment, member trust is the most valuable asset we have. At 100win, we understand that when you register and deposit funds into our platform, you are not only entrusting us with your money — you are also entrusting us with highly sensitive personal information.

That is why we do not treat data protection as merely a box to tick for legal compliance. For us, it is the foundation of a healthy relationship between the platform and its users. Every system design decision, every internal operating procedure, and every investment in security infrastructure is made with one primary consideration — does this better protect our members?

Our Approach: Privacy by Design

The concept of "Privacy by Design" means data protection is built directly into our systems — not added later as an afterthought. This means every new feature we develop, from the bonus system to the withdrawal interface, is evaluated from a privacy perspective before it is released to users.

For example, our two-factor authentication (2FA) system is not merely an optional add-on — it is designed to be easy to activate and is encouraged for all members as a standard layer of protection. Likewise, our withdrawal process requires identity verification not only to protect the platform, but more importantly, to protect your funds from falling into the wrong hands.

Shared Responsibility in Keeping Your Account Secure

While 100win invests fully in the latest security infrastructure, effective data protection is a shared responsibility. We encourage all members to take the following basic steps to complement the protections we provide:

  • Use a unique, strong password for your 100win account — do not reuse the same password from other accounts.
  • Enable two-factor authentication (2FA) in your account settings — this is the most effective layer of protection.
  • Never share your login credentials with anyone, including individuals claiming to be 100win staff — our team will never ask for your password.
  • Regularly review activity on your account and report any transactions you do not recognise immediately.
  • Ensure that the device you use to access our platform is always kept up to date with the latest security patches.

Customer Support That Truly Helps

If you have ever encountered any situation that raises concerns about your account security or data privacy, the 100win support team is available 24 hours a day, 7 days a week. We will not put you through a complicated or drawn-out process just to get the help you need. Tell us your issue, and we will handle it promptly and transparently.

Your trust in us is something we never take lightly. Thank you for being part of the 100win community.

🔒 Your Data Is Safe. Join 100win With Confidence!

With high-grade data protection and a transparent privacy commitment, you can enjoy every game on 100win with complete peace of mind. Register today and experience the difference.

Bahasa Melayu